Chicago Computer Service You Can Depend On

Computers are wonderful until they develop minds of their own.

Computers streamline the speed and capabilities of business with digital ease. But when they decide to turn on you, they don’t choose convenient times. A company’s biggest crashes usually happen during peak times in the busiest parts of the day. A system too overloaded comes crashing down, usually right in the face of an important deadline.

That’s why you need high quality IT management that’s always on call, whether it’s the middle of the night, the weekend, or the early hours of the morning. As soon as your system goes down, so does the functioning of your business. You need help now. Immediately. Experienced Xerillion technicians are only a phone call away, anytime of the day or night.

Our company realizes that when it comes to the needs of computer service, Chicago is a town that never sleeps. That’s why our emergency IT services are available 24/7, just a phone call away. During business hours, you get an immediate response with a single phone call. Outside of business hours, you’ll get emergency service within an hour of your call, even if it’s in the dead of the night. If our IT professionals can’t fix the problem within 15 minutes, they’ll be on site immediately to find a solution.

At Xerillion, we realize that computer downtime is business downtime. Our experienced technicians work quickly and efficiently to make sure you are back up and running in no time at all.

When it comes to computer service, Chicago features a wide selection of companies, but they are far from equal. Many companies hire technicians straight out of school with barely any experience because they are cheaper. Still others save money by hiring outside consultants, so you never know who’s nosing around your programs and equipment. At Xerillion, all our IT professionals are full-time with at least 6 and ideally 8 years of qualified experience in the industry. We do not hire contractors. We vouch for everyone on our staff for their proven expertise. We guarantee it.

All of our technicians are Microsoft Certified Systems Engineers, but extremely good communicators. They know when to hold off on the tech talk. They respect and understand the intelligence of others who don’t work with computers every day.

In fact, you’ll have one IT technician that’s dedicated to your systems so that they can get to know it inside and out. You’ll receive regularly scheduled half-day visits from your dedicated tech. Half of the time will be spent checking your systems and doing routine preventative maintenance, the other half answering the questions of your staff and fielding their concerns. Because you’ll have the same IT professional each time, he or she will know your network forward and back, quickly diagnosing problems and finding solutions.

With the same professional eyeballs checking over your system, your IT professional can keep small problems small, solving them before they grow into virtual meltdowns that can ruin your entire system.

At Xerllion, we specialize in small businesses who want the power of an on-site technician but can’t afford a full-time in-house IT staff. Our services can grow with the needs of your business, so that no matter how big your company becomes in the future, you can have the same qualified tech support you’ve had from the beginning.

We don’t play games with our computer service. Chicago has many IT service companies that will just nickel and dime you, charging deposits and retainers before you’ve even seen any work. Some will tack on hidden fees, hitting you with a surprise bill when the service has been completed. At Xerillion, there are no deposits or retainers required. All our work is done up front with any fees fully disclosed ahead of time. Everything on your invoice will be explicitly agreed to. At Xerillion, we take your professional trust very seriously.

In fact, our service agreement clearly states that you need only pay the invoice if you are completely 100 % satisfied. You’ll receive an invoice every month, so you don’t spend a dime until you are completely satisfied with the services performed. You can cancel the service at any time with no future obligations. We don’t play around with your trust. Either you’re satisfied, or the bill’s on us, 100% guaranteed.