Managed IT Support
Personalized IT support that is tailored to every budget and customized for every need.
Xerillion manages your computer network so that your companies’ staff isn’t bogged down with tedious computer problems, or even worse - total network shutdown. Xerillion will manage your computer network so systems stay reliable and data remains safe. Keep your IT support costs low and predictable by regularly maintaining your system .
With Xerillion, your managed IT support options include:
Routine On-Site Support (fee per visit)
Xerillion will set you up with a single dedicated tech that makes weekly, biweekly or monthly on-site visits to manage and maintain your computer network.Benefits of Routine On-Site Support:
- Regular preventative maintenance checks and updates
- Make certain systems run smoothly and efficiently
- Assist with help-desk issues such as:
- New computer setup
- Printer installation
- Email troubleshooting
- Ability to increase or decrease number of visits per month
- Support does not depend on number of computers in your network
- Offers the most flexibility and is scalable for an increase in service for growth or a reduction in service for leaner times in the company.
Flat Fee Monthly Service (fee per computer)
Our team manages and maintains your computer network from our network operations center. If there is a problem, your staff can give us a call and we will dispatch you directly through to one of our techs.
Have a problem that cannot be fixed remotely? Not a problem, we will send an IT professional right away to solve your issue. All you pay is a flat fee per computer per month.
Xerillion Support Techs are:
- Level 3 Microsoft Certified Systems Engineers with at least (8) eight years of experience supporting computer networks.
- No contractors or no part-timers - Xerillion only employs certified full-time IT technicians that work directly for our company..
- Friendly techs that respect the intelligence of novice computer users.
- Dedicated techs that pride themselves in building relationships with your staff and getting to understand the intricacies of your business.
- Local residents of the Chicago area
No Voicemail
When you have an IT problem, we know you want to speak to your tech right away. With Xerillion on your team, you will never get routed to a voicemail box. In fact, that is the reason why none of the techs have voicemail on their cell phones. Either you reach a technician within four rings or your call is routed back to our office where our in-house client service managers will assist you and route your call. Xerillion does not use a call answering service.After Hours & Emergency Support
Call us anytime, 24/7, 365 days a year to speak with. It doesn’t matter if it’s after hours, a holiday, or on a weekend. Xerillion support specialists are waiting to speak with you right away. If it’s after hours, simply leave a message and one of our IT professionals will respond within (15) fifteen minutes. If your regular tech is on vacation, a qualified back-up technician that has access to your information will be ready to handle your issue.Call us at 866.800.3001 to find more about the benefits of Managed Hosting and Cloud Services.
Testimonials
National Fiber Supply (client since 2000)
"Xerillion brought a level or professionalism to our IT infrastructure that previously didn't have. Before Xerillion, we were working with a consultant that was a one man show and lacked experience, training and support that Xerillion brings to the table. With Xerillion we have a team of enthusiastic and experienced consultants that know us personally and how our business runs. They respond very quickly by phone or email and always put us through quickly to a technician whenever we call."
Scott Smith
Partner
National Fiber Supply Company
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"Xerillion brought a level or professionalism to our IT infrastructure that previously didn't have. Before Xerillion, we were working with a consultant that was a one man show and lacked experience, training and support that Xerillion brings to the table. With Xerillion we have a team of enthusiastic and experienced consultants that know us personally and how our business runs. They respond very quickly by phone or email and always put us through quickly to a technician whenever we call."
Scott Smith
Partner
National Fiber Supply Company
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MacCabe - McGuire (client since 2002)
"Before Xerillion, we were working with another IT support company that never really gave us the response we wanted. We also questioned their commitment to us as a client. Xerillion came in and installed a Microsoft Small Business Server, updated our desktop computers, and cleaned up the computer network. Our system is now the most stable it has even been. The technicians at Xerillion are friendly, polite and very responsive. We are very happy with Xerillion.”
Maureen McGuire
Partner
MacCabe - McGuire
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"Before Xerillion, we were working with another IT support company that never really gave us the response we wanted. We also questioned their commitment to us as a client. Xerillion came in and installed a Microsoft Small Business Server, updated our desktop computers, and cleaned up the computer network. Our system is now the most stable it has even been. The technicians at Xerillion are friendly, polite and very responsive. We are very happy with Xerillion.”
Maureen McGuire
Partner
MacCabe - McGuire
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Haeger Engineering (client since 2002)
"Best call I ever made! Being an engineer, it is natural for me to try to solve computer problems myself. When it came time to upgrade our entire computer network though, I decided that I needed a professional firm to help us make this transition as smooth as possible. Xerillion did just that. Xerillion installed two new servers, a firewall, network antivirus, terminal server and a VPN. The functionality and stability of our network is greatly improved and I was able to spend more of my time working on my business, and not on IT. "
Len Kleinjan
President
Haeger Engineering
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"Best call I ever made! Being an engineer, it is natural for me to try to solve computer problems myself. When it came time to upgrade our entire computer network though, I decided that I needed a professional firm to help us make this transition as smooth as possible. Xerillion did just that. Xerillion installed two new servers, a firewall, network antivirus, terminal server and a VPN. The functionality and stability of our network is greatly improved and I was able to spend more of my time working on my business, and not on IT. "
Len Kleinjan
President
Haeger Engineering
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Housing Headquarters (client since 2001)
"Xerillion installed a terminal server solution that greatly reduced our dependence on expensive-to-maintain desktop computers as well as increased the ability of our remote users to access system resources the same way local users do. Xerillion installed an Exchange Server which we use for email, shared calendars, shared contact information and mobile email access with our Pocket PC Phones. Xerillion has been a real ally in helping us use technology to a competitive advantage. "
Terry Hackett
Vice President
Housing Headquarters
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"Xerillion installed a terminal server solution that greatly reduced our dependence on expensive-to-maintain desktop computers as well as increased the ability of our remote users to access system resources the same way local users do. Xerillion installed an Exchange Server which we use for email, shared calendars, shared contact information and mobile email access with our Pocket PC Phones. Xerillion has been a real ally in helping us use technology to a competitive advantage. "
Terry Hackett
Vice President
Housing Headquarters
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Cantwell Consulting (client since 2002)
" After a bad snow storm, I called on Xerillion to help us restore a total system shut-down. Servers were down, equipment was damaged and we even needed a few PC’s replaced. Not only did Xerillion answer our call after hours but they were very prompt to respond and a delight to work with. These guys got my team back up in no-time! Great work Guys and thanks again. "
Doug Cantwell
President
Cantwell Consulting
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" After a bad snow storm, I called on Xerillion to help us restore a total system shut-down. Servers were down, equipment was damaged and we even needed a few PC’s replaced. Not only did Xerillion answer our call after hours but they were very prompt to respond and a delight to work with. These guys got my team back up in no-time! Great work Guys and thanks again. "
Doug Cantwell
President
Cantwell Consulting
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PWT Metal Stamping (client since 2003)
" When I decided to outsource our IT department I received a lot of skepticism because of our previous experience. Another business owner referred me to Xerillion and their service has been superb! Great response times, on-site visits with off-site support. You guys made me look like a star! "
Ted Remford
Controller
PWT Metal Stamping
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" When I decided to outsource our IT department I received a lot of skepticism because of our previous experience. Another business owner referred me to Xerillion and their service has been superb! Great response times, on-site visits with off-site support. You guys made me look like a star! "
Ted Remford
Controller
PWT Metal Stamping
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Baxhauller Association (client since 2001)
" After researching reliable, affordable, IT solutions in Chicago, I came across Xerillion. These guys have not only made our workplace more efficient but they are surprisingly efficient and cost-effective. It’s like having an IT person staffed without the cost! I’ve recommended Xerillion to other organizations and even called them after hours a few times. Thanks you Xerillion, you have a customer for life… "
Debbie Crameens
Director
Baxhauller Association
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" After researching reliable, affordable, IT solutions in Chicago, I came across Xerillion. These guys have not only made our workplace more efficient but they are surprisingly efficient and cost-effective. It’s like having an IT person staffed without the cost! I’ve recommended Xerillion to other organizations and even called them after hours a few times. Thanks you Xerillion, you have a customer for life… "
Debbie Crameens
Director
Baxhauller Association
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