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Email Customer Support: Five Things That Make It Essential

One of the biggest problems facing any business is how to handle customer support. Most businesses take the wrong approach towards customer support; they treat it as overhead or expense, when it ...

What Target’s Data Breach Has Taught Us About Security

Attention Target shoppers, we regret to inform you that up to 40 million of you may have had your credit card information stolen, and up to 70 million may have had some, ...

Why Training Your Employees Is No Longer Optional

Training is one of those aspects of running a business that never seems to get a lot of attention, and what press it does get is usually negative. Employees do it only ...

What You Need To Know About Hashtag Shopping

First things first, if you haven’t heard of hashtag shopping, you’re not alone. A month after its roll out, it had less than four thousand users, so it’s not like it’s an ...

eBay Database Compromised: Change Your Passwords Today

E-Commerce and auction giant eBay confirmed yesterday that the website did indeed take a hit from hackers, and that the database that contains user passwords and usernames was compromised. At the ...

Taking a Break: Having Fun with Your Employees is Important, Too

It’s a tough world out there in business today. You work hard at your business, and you value your staff – their abilities, their dedication to their jobs, and their loyalty to ...

Twitter’s New Redesign: What You Need To Know

It may be somewhat more appropriate to call this article, “How Instagram Changed The Internet.” I say that because Instagram’s surging popularity was the primary reason for both the recent FaceBook redesign, ...

Three Ways To Ease The Pain Of Letting Good Employees Go

Sometimes, the worst happens. You’ve got a crew of great people and the bottom falls out. If you don’t let some of them go, everybody gets let go when you have to ...

Important Lessons That Gaming Can Teach Small Business

Game theory is one of the most powerful tools a business (any business) can bring to bear on a problem. It doesn’t matter what it is, game theory can help you solve ...

Who’s Looking At Your Data?

You’ve probably got a good idea who should be looking at your data, the question is, who actually is looking at your data? One would hope that the two lists were ...

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