I was able to save money, reduce our IT operating budget and be able to have a high quality of service to maintain our network.

Prior to using Xerillion, our IT support was very reactionary and slow to complete repairs. We were transitioning from in-house IT support to Xerillion’s outsourced fully managed IT services. During the transition to their managed services our staff was very sensitive about the change and their client liaison made sure that any sensitivities we had were fully addressed as Xerillion helped get our IT issues settled down. The biggest benefit of going with Xerillion has been that I feel our system is more up-to-date, more secure, and I feel confident in our network. Their fees are fair and they are good at a give and take relationship, which in my opinion, is a key component of a good relationship, be it personal or professional.

Before Xerillion I noticed the former vendor's inability to have a good grip on what's going on. I felt like they A) couldn't recommend a solid solution, and B) once they recommended something they couldn't keep it 100% functional at all times. There were issues all the time. My biggest headache was when we couldn't see patients the way our doctors are used to seeing patients, or when we have to slow that process down for whatever IT reason. Xerillion has phased out those fears for us. Since hiring Xerillion, the single biggest benefit is the fact that I can sleep at night and not worry about the fact that maybe when I come in in the morning something won't be working, and I'll scramble to figure out A) what the problem is, and B) who can possibly help me resolve it. With the monitoring system in place, we know the system is being looked at. We wanted responsiveness at all times, and Xerillion's response time is absolutely great. Now we all have peace of mind that our technology is being handled well, and by the right people. With Xerillion we can focus on seeing patients, and making our patients happy.

We were looking for ways to cut costs and outsourcing became an option for us. We had a sense that we could save money by outsourcing IT with a secondary goal of elevating the level of expertise in this area. I learned about Xerillion through an internet search and contacted the company. I spoke to Wayne Chapin over the phone and he really understood our challenges and, after a face-to-face meeting, he made us very comfortable and confident about moving forward with them. This was a not an easy decision for us, but we are very happy we made the move to Xerillion. Our overall costs for IT have gone down significantly. We are experiencing less downtime. Most of all, we have grown to be comfortable knowing that when issues arise, they will be resolved quickly and honestly.