Feeling Like You’ve Outgrown Your Current IT Support Firm?
Are you frustrated by the lack of responsiveness and slow service? If so, give us a call and let us show you what fast, friendly and highly-responsive outsourced IT services should be like for your business.
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Not Ready To Call Us Just Yet?
If so, we would at least like to send you a copy of our recently published report, which outlines 16 Questions To Ask Before Hiring An IT Company.
Even if you aren’t ready to make a change right now, this report will give you important questions you should ask your current IT company to make sure that their policies, procedures and service standards won’t leave you vulnerable to expensive problems, lost data, viruses, hacker attacks and a host of other problems.
Simply fill out the form here and we’ll send you a copy today!
See what other business owners are saying about us…
Brian LoVetere, COO Carnow Conibear
I was able to save money, reduce our IT operating budget and be able to have a high quality of service to maintain our network.
Prior to using Xerillion, our IT support was very reactionary and slow to complete repairs. We were transitioning from in-house IT support to Xerillion’s outsourced fully managed IT services. During the transition to their managed services our staff was very sensitive about the change and their client liaison made sure that any sensitivities we had were fully addressed as Xerillion helped get our IT issues settled down. The biggest benefit of going with Xerillion has been that I feel our system is more up-to-date, more secure, and I feel confident in our network. Their fees are fair and they are good at a give and take relationship, which in my opinion, is a key component of a good relationship, be it personal or professional.
Dana Damyen, CFO Ammeraal BelTech
You get what you pay for on that. I think you guys bring a really high value.
Our IT support used to consist of one person on-call doing their best to support an IT infrastructure that was in need of serious upgrading. We needed to bring in a company that had the full range of services and expertise we needed to not only do the system upgrade, but also provide the ongoing support to company of our size. When Xerillion came in, they didn’t talk down to me, and they made things easy for me to understand. They spent three hours patiently going over their plan to upgrade and service our system. They did a great job of talking to someone like me who is not an IT person but knows enough to be dangerous. I felt comfortable with Xerillion right from the beginning, and our CEO had worked previously with Xerillion at another company which gave me a lot of confidence that they would get the job done right. The thing that I have liked best about working with Xerillion has been the continuity and consistency between the implementation and service. I get the same feedback from our staff, they all like the “X-men”, as we call them. We have over 250 users that need service and the cost and overhead to setup and implement an in-house IT department would be substantially higher than the cost to have Xerillion manage our IT. Xerillion has the people and processes already in place to take us from 0-60 in something that is normally a big learning curve. I think that we needed to pay for the best we could get to get us up that learning curve as efficiently as possible. To me it was an investment, it was an overall investment in bringing our whole IT infrastructure and our people up to speed. You get what you pay for on that. I think you guys bring a really high value.
T. Denise Dowell, Assistant to Clinic Director, Business Administrator Bannockburn Chiropractic & Sports Injury Center
Prior to Xerillion, we had significant problems with our IT. The company I was working with at the time assigned an individual that was not reliable and as a result, a job that should have taken a few weeks, took months. There was almost no accountability and they were not reliable at all. Upon being hired by Bannockburn Chiropractic, the operations and process were the most inefficient I have ever seen in any office. It was difficult to get through the day. Timeliness was a significant issue at almost every level, and getting patients out the door with ease was at the top of the list. When I hired Xerillion I needed reliability and accountability, and I wanted a speedy response to issues. If I called with an issue, I wanted someone to respond immediately, to make my problems their problems and get it resolved as quickly as reasonably possible. Everything I needed is exactly what I received when I hired Xerillion. The most significant benefit that comes with the team at Xerillion is that they are people of their word, and you will receive the results and solutions you are seeking. Since hiring Xerillion everything works. We are more efficient, we are able to do business well each day, and I don’t worry. I’m thrilled to be a client and consider it a privilege to refer others to Xerillion!
Len Kleinjan, President HAEGER ENGINEERING
When I first started working with Xerillion I had just bought the company and I was investing in a lot of new technology. I needed new servers and I needed to improve our network. I was performing my own IT work but after one weekend of struggling to get my emails working with Small Business Server, I realized I needed help and reached out to Xerillion. My expectation was consulting plus implementation. We hired Xerillion and now have been running for over 10 years with no real problems. My network has been and is rock solid. My company grew from twenty five employees to sixty employees, with multiple offices and through that whole transition Xerillion was able to provide us great service and keep us ahead of the upgrade curve. I never had to worry about technology. I had the confidence that it was done right, and the confidence that if something did go wrong it would be fixed. Xerillion has always done whatever it takes which allowed me more time to focus on growing the business and serving our clients. Our IT network is critical to our success and it has to be very reliable. Xerillion provided us with exactly the service we needed and has done an excellent job of providing us with a very reliable IT network.
Donald Brown, VP of Operations Vaxcel International Co., Ltd.
We had a patchwork system and we knew we needed some professionals in here if we were going to support a business of our size going forward. Xerillion offered commonsense solutions, was clearly willing to work within a framework that we were comfortable with, moving at a pace that we were comfortable with. Xerillion impressed us immediately, was obviously professional, and a company of a similar size to ours. Our primary expectation was that we would be able to rely on Xerillion anytime we needed advice, action or help with all things IT. Xerillion absolutely fulfilled our expectations. I just don’t have to worry about IT like I used to have to. The flat rate program has helped to cut costs and keep expenses predictable. We have a very clear visibility of what we’re going to spend per month. Xerillion has definitely made our infrastructure more reliable. I know Xerillion is an email or phone call away, and we’re going to get pretty darn close to an immediate response. We have saved a lot of downtime using Xerillion. Xerillion’s got a great group of people, that’s a huge plus. You guys do everything we need you to do. We’re really comfortable with how you guys take care of us. We feel important. There are no downsides to working with you.
Laura A. White Smith O'Callaghan & White
Before we started working with Xerillion we were having little problems all the time. We just didn’t have confidence in the techs who were servicing us. When we hired Xerillion we expected a whole new computer system, with no downtime for our firm, and Xerillion delivered. It has been a great experience for us. The biggest benefit to working with Xerillion is the reliability. Over the years we have had so few problems, and with those problems the responsiveness has been outstanding. It feels good to know that if there was ever a problem they would be here right away to take care of it.
Terry Rice, VP of Finance Prime Advantage
Before Xerillion we were having issues with our Microsoft Outlook going down on Sunday afternoon when our weekly backups ran. We also wanted to make sure that everything we had in place kept on working properly. Xerillion brought a level of expertise that our previous IT Company did not have. Xerillion resolved our outlook issue and gave us a better setup overall. The suggestions Xerillion made have been very helpful. Things are working a lot more consistently without having any downtime issues. I feel better about the level of service we have. Xerillion is very helpful and willing to do whatever it takes to get things done.
Joanna Chmiel MBA, Practice Administrator KRAFF Eye Institute
Before Xerillion I noticed the former vendor’s inability to have a good grip on what’s going on. I felt like they A) couldn’t recommend a solid solution, and B) once they recommended something they couldn’t keep it 100% functional at all times. There were issues all the time. My biggest headache was when we couldn’t see patients the way our doctors are used to seeing patients, or when we have to slow that process down for whatever IT reason. Xerillion has phased out those fears for us. Since hiring Xerillion, the single biggest benefit is the fact that I can sleep at night and not worry about the fact that maybe when I come in in the morning something won’t be working, and I’ll scramble to figure out A) what the problem is, and B) who can possibly help me resolve it. With the monitoring system in place, we know the system is being looked at. We wanted responsiveness at all times, and Xerillion’s response time is absolutely great. Now we all have peace of mind that our technology is being handled well, and by the right people. With Xerillion we can focus on seeing patients, and making our patients happy.
Frank Franiak, President Woodfield Fund Administration LLC
Back in 2005 we had a network that was based on some very old machines that we inherited from another business. It was a disaster, a total mess. Not only did Xerillion fix it, they were able to work with the old equipment we had, that we didn’t end up replacing for probably five or six months. Also all the issues with starting a new business, some of which were IT related, Xerillion came in and got it all running. Whatever problems we had, they dealt with and kept our business running. It eliminated one whole are of concern for me that I didn’t have to worry anymore because Xerillion took care of it. I would never have the first idea about how to hire the right people to do the things that Xerillion does for us. Whenever we have a problem it is taken care of. My guess is that almost all small business owners are in the same boat that I was in, where it’s a very, very important function, but you have no clue how to deal with it. For me, once I found a company I felt I could trust, it was a big load off my mind, and it allowed me to focus on other things. Also, when I first started the business, there was no way I could have afforded a full time person to handle our IT functions, nor would I have needed a full time person, so hiring Xerillion reduced our expenses. It also allows our current IT staff to focus on the core areas of the business. I don’t want them having to focus their time on network issues so in that regard Xerillion is definitely a big help. Things go wrong and we call Xerillion. You are also very responsive. For example, I was very impressed when we had that huge snowstorm, about two years ago in February. We had a problem with one of our servers in the office but no one could even get to the office. But somehow Billy (our Xerillion tech) made it in and rebooted the server. I don’t even know how he managed to get in, but somehow he got over to our office and took care of it. It’s really hard to put a value on how important those things are. You are always there when we need you. Xerillion has the knowledge and experience to take care of the problem. You are very responsive and you know what you are doing. That’s a pretty valuable combination.
Tom Baker, Director of Marketing Designed Alloy Products
We were looking for ways to cut costs and outsourcing became an option for us. We had a sense that we could save money by outsourcing IT with a secondary goal of elevating the level of expertise in this area. I learned about Xerillion through an internet search and contacted the company. I spoke to Wayne Chapin over the phone and he really understood our challenges and, after a face-to-face meeting, he made us very comfortable and confident about moving forward with them. This was a not an easy decision for us, but we are very happy we made the move to Xerillion. Our overall costs for IT have gone down significantly. We are experiencing less downtime. Most of all, we have grown to be comfortable knowing that when issues arise, they will be resolved quickly and honestly.
John Wick, Principal Clerestory Consulting
When we first started working with Xerillion we were looking for someone to come in and help us with some of our IT. I was our IT guy, and I was running out of time to do everything. After we got going, we actually took a different direction based on your team’s suggestion. We moved our network and file service to Office 365. Now we’ve come to the point where we can’t live without your expertise. Xerillion brought value to us by helping us convert to Microsoft Office 365. We also learned how to support our people better from some of the tools Xerillion uses; it upped our overall game. My focus now is on adding value to the business, rather than just changing flat tires. The organization is getting more value out of what I am doing, and that’s great.
Mark G. Garcia, Director of Business Information Systems American Medical Technologists
As the only IT person at AMT, I sometimes can’t get to all the open issues and projects in a timely manner. So from time to time, it’s nice to have another set of eyes and hands at our disposal. Having Xerillion nearby certainly helps. Their monthly visits have helped alleviate the stress caused by nagging tasks. I also appreciate that Xerillion offers new and interesting ideas to increase the effectiveness of our very unique environment. For example, our move to offsite backups, away from tapes, has been very beneficial. We no longer have to rely on someone swapping out tapes, and we can rest easier knowing in the case of a catastrophic failure all of our data is safe from harm’s way. In addition, our new terminal server will allow greater flexibility when swapping out machines and users. It will also allow people on the road to access their work desktop, something they have never been able to do up to this point. In all, it’s great to have Xerillion in my back pocket, just in case.
Marian Ivan, VP of Operations MBA Building Supplies
I needed somebody to help me maintain my server and keep all the workstations running properly. Xerillion has done that. The biggest benefit of working with Xerillion is that I feel secure as far as IT is concerned, and this has enabled me to start working remotely in a safe, secure and efficient way. This allowed me to grow my business. Xerillion has also helped increase efficiency. I can now control what my employees are doing, and offer my employees extra tools so they can work better, even if they’re at a different location, in the field, or here in the office. I am very pleased with Xerillion.
Scott Smith, Partner NATIONAL FIBER SUPPLY
We don’t look at Xerillion as a different company. We look at Xerillion as our IT department. If we have an issue, whether its computer related, phone related, whatever, we just call and they fix it. The biggest benefit to us is to not have to worry. We know as far as security, backup, maintenance, moving forward, future plans, all that kind of stuff: you guys handle it. For example, when we moved to a new office three or four years ago Xerillion was instrumental in making that move seamless. We turned everything off on a Friday night and we turned everything back on Saturday night or Sunday morning and we never missed a beat. This was because of Xerillion. We realize we’ve got a great thing. It’s all about saving time. If we don’t have our computer, if the network is down, or if something is not working right, it’s a big time waster. It’s all about being efficient and being up, and not having downtime. That’s what we rely on. My three partners and I, we don’t worry about IT issues because we know you all are worrying about it for us. While it’s hard to quantify exactly how much money you’re saving us, it’s not hard to get your arms around how much money we would spend should we have an issue like a virus, or something that would require us to redo equipment. We’ve never had to do that because of the systems in place from Xerillion. Because of Xerillion we don’t have issues and we don’t have downtime and we look at that as an advantage for sure.
Heather Jennings, General Manager Housing Headquarters
We are very dependent on our technology. Everything is done through the internet or the phone. If our phones or computers are down we lose business immediately; it is a huge deal. My expectation is that if I have any problems I will be able to get help right away. Xerillion understands my dependency on those systems and makes them as much of a priority as I do. My up time on my computers and my phones is as close to 100% as I think you can get. When we had a problem with our phone system, I was able to call and Xerillion was able to fix it immediately. They understood that it was an emergency. I’m very comfortable calling and relying on Xerillion.
Jeff Nank, President Hansen Technologies Corporation
We didn’t have any localized support for day to day IT issues. The options I had was to hire somebody here or to find some sort of outsource IT company that could come in and oversee what we were doing here. Wayne called on me directly and Wayne and I hit it off. I liked Wayne immediately. The size of the company was exciting to me, the fact that you are not a big conglomerate. We would be more than just a number or an account; we would be a valued customer. The other aspect I liked was the flexibility. We talked about what we needed and you guys were very willing to put together what we wanted as opposed to making us fit some formula. The expectation coming in was that we could work with you, and we could continue to customize the plan. If we needed something more that could be provided and if we wanted to go with a little less you guys would be willing to do that as well. We are very pleased with the service we have gotten from Xerillion and from the techs that come in and service us. The single biggest benefit has been cost savings. Not only cost savings, but on an intangible basis the security, or the confidence that I have knowing I can lock the door and go away at night, or go on a trip for a month, and I know I don’t have to worry about the IT system. I know that if something happens you guys will be here quickly and promptly and I have every confidence in the world that you guys will fix it. Absolutely, I have peace of mind. We have saved time, when something goes down you guys are here quickly and promptly to fix it. We are not waiting for long periods of time for call backs. You guys are also very proactive as far as being able to look at things and give us a heads up on things that could be a problem down the road and taking care of them before they become a problem. When you fix it before it breaks it’s obviously a huge time saver.
Kimberly Hay, Customer Service Manager Hansen Technologies Corporation
The Xerillion techs have been very resourceful. They give us extra information that we weren’t aware of to make things easier and more efficient for ourselves. They are really friendly, everything has been great. I’d definitely say that things are less stressful; I know I can find our Xerillion tech, or email him and then he’s on it, he takes care of it. He is very resourceful. He explains what is going on; he’s extremely friendly and makes sure everyone is taken care of. The communications are great with your office staff. Xerillion is doing a great job for us, for our needs.
Nicole Smith, Senior Manager, Logistics Forbes Travel Guides
Before Xerillion we could not get our questions answered or any of our issues fixed in a timely manner. We had to log on to a website, put in a help desk ticket, and wait for someone to call in a few hours, the next day, or even the day after. We had to keep following up. Also for on-site issues, like the server going down, I would have to be on the phone and tell somebody what I was seeing, not even knowing if I was explaining it correctly. I was also doing a lot of the day-to-day tech work, but I still had my own job to do, and it became too much. Another issue was that we were not able to work productively or consistently because our website would go down due to the age of the server. Xerillion was able to assist with moving the website to a stable server. It’s been good to have an actual IT person, and he’s saved me weeks in getting projects and quotes approved and being able to explain them in a very clear and knowledgeable way. It’s great to have a local vendor, one that comes here when needed. Since Xerillion spearheaded moving our website to a secure server, we haven’t lost any work or had any downtime. Xerillion is very responsive.
Maureen McGuire, Partner MacCabe McGuire
After over 12 years with Wayne and his crew, and I’m still an important and well served client.
Back in 1993 when I started a new law firm I had a good IT company/relationship with what had been a startup when I had hired them 5 or 6 years earlier, but that IT vendor became bigger and I became a smaller customer/concern for them. Alas, it was time to move on. I reached out to colleagues for their IT vendors, and met with 4 of those highly vetted companies. All were reputable and seemed to be able to handle my business. But on a whim I also interviewed and met with another new startup – Xerillion. At odds with my prior experience in going with the ‘new kid on the block’ that eventually got too successful, I chose Xerillion. And today after over 12 years with Wayne and his crew, I am still an important and well served client. Xerillion is no longer the startup it was in 2003 so it may not be the most low cost, but in our view it has become a leader in its industry and strives to be most efficient at addressing our needs, which I view as a cost savings. And I have not had to go back to market in 12 years, and that too is a cost savings in itself to us.