After we put your Microsoft 365 system in, we manage it: watching the alerts, fixing what we find, reviewing the whole system every month with an AI agent, and supporting your users. Fully managed, or co-managed with your IT team.
A Microsoft 365 and Azure environment throws off hundreds of alerts a month: security alerts, notices that systems are being changed or shut down, and security updates that have to be administered through Intune to your computers and your Azure servers. Somebody has to look at all of it, sift what's noise from what's real, keep watching the secure score and the vulnerability score, and keep reviewing system settings. Dashboards are never green across the board, and alerts that just email you are noise.
Most internal IT departments don't get to put these systems in over and over, so they don't have the experience to support the back end, or a connection to Microsoft like ours. We put them in all the time, all year, and we stay close to Microsoft so your technology keeps pace with it.
Here's what we do. We become your IT department, or part of the one you have.
Every month, a Copilot agent reviews your system the way a senior project engineer would. It was built and defined by our most senior engineers. It catches unexpected changes, including ones other people made that were meant to be temporary, flags licenses nobody is using, and finds upcoming change notices. Then it creates tickets for our team, an executive report for you, and a report for our monthly account meeting. We fix what comes up through the month and what the review finds.
When someone joins, a ticketed checklist sets them up with exactly the apps and access they need, no more and no less, plus orientation to get them productive fast. When someone leaves, a checklist shuts off access completely and makes sure no company data leaves on a personal device.
And here's the bigger picture: the system keeps getting updated as Microsoft's technology changes, from servers to the cloud to AI. Whatever comes next, you have a partner to work with you.
Fully managed or co-managed, you get the same monitoring, the same fixes, and the same senior engineers. Add-ons cover the extra parts of your system.
| How we work with you | Add-ons | |||||
|---|---|---|---|---|---|---|
| What you get | Most clientsFully managed | Co-managed | Advanced security | Compliance review | Teams Phone | Azure management |
| Who it covers | Your whole company, users included | Your IT team, on the back end | The advanced security tools in your system | Your Purview alerts and recommendations | Your Teams Phone system and users | Each Azure server and service |
| Monitor your system | ||||||
| Microsoft 365 alerts and notifications come to our support team | Included | Included | Not included | Not included | Not included | Not included |
| Our AI agent does a deep review of your whole system every month | Included | Included | Not included | Not included | Included | Not included |
| Review of the advanced security components you have | Not included | Not included | Included | Not included | Not included | Not included |
| Monthly review of compliance alerts and recommendations | Not included | Not included | Not included | Included | Not included | Not included |
| Monthly review of your Azure servers, firewall, files, and backups | Not included | Not included | Not included | Not included | Not included | Included |
| Fix what we find | ||||||
| Fix what comes to us off your system throughout the month | Included | Included | Not included | Not included | Not included | Not included |
| Fix what our review agent finds | Included | Included | Not included | Not included | Not included | Not included |
| Fix what we find on every Azure server and service we review | Not included | Not included | Not included | Not included | Not included | Included |
| Support your people | ||||||
| Help desk for computer problems and mobile devices, during or after business hours | Included | Hourly | Not included | Not included | Not included | Not included |
| Help desk for Teams Phone problems | Not included | Not included | Not included | Not included | Included | Not included |
| Support your IT team | ||||||
| Senior engineering hours for anything your IT team needs, except setting up employee computers | Included | Included | Not included | Not included | Not included | Not included |
| How we work with you | Add-ons | |||||
|---|---|---|---|---|---|---|
| What you get | Most clientsFully managed | Co-managed | Advanced security | Compliance review | Teams Phone | Azure management |
| Who it covers | Your whole company, users included | Your IT team, on the back end | The advanced security tools in your system | Your Purview alerts and recommendations | Your Teams Phone system and users | Each Azure server and service |
| Monitor your system | ||||||
| Microsoft 365 alerts and notifications come to our support team | Included | Included | Not included | Not included | Not included | Not included |
| Medium and high alerts, reviewed by our team | Included | Included | Not included | Not included | Not included | Not included |
| Our AI agent does a deep review of your whole system every month | Included | Included | Not included | Not included | Included | Not included |
| Our Copilot network review agent, built by our most senior engineers, replicates how they review a system | Included | Included | Not included | Not included | Included | Not included |
| Finds misconfigurations and unexpected configuration changes | Included | Included | Not included | Not included | Included | Not included |
| Checks your secure score and vulnerability score | Included | Included | Not included | Not included | Included | Not included |
| Finds the top recommended change notifications from Microsoft 365 and licensing errors | Included | Included | Not included | Not included | Included | Not included |
| Creates tickets in our ticketing system | Included | Included | Not included | Not included | Included | Not included |
| Creates an executive report for you, and a report for our account meetings with you | Included | Included | Not included | Not included | Included | Not included |
| Review of the advanced security components you have | Not included | Not included | Included | Not included | Not included | Not included |
| The same monthly review, applied to the advanced security tools in your system | Not included | Not included | Included | Not included | Not included | Not included |
| Monthly review of compliance alerts and recommendations | Not included | Not included | Not included | Included | Not included | Not included |
| Alerts, errors, and recommendations in the compliance portal | Not included | Not included | Not included | Included | Not included | Not included |
| Monthly review of your Azure servers, firewall, files, and backups | Not included | Not included | Not included | Not included | Not included | Included |
| Alerts, errors, and notifications on each resource | Not included | Not included | Not included | Not included | Not included | Included |
| Servers, firewall, Azure Files, Azure Backup, and server security | Not included | Not included | Not included | Not included | Not included | Included |
| Fix what we find | ||||||
| Fix what comes to us off your system throughout the month | Included | Included | Not included | Not included | Not included | Not included |
| Unlimited, reactive and proactive | Included | Included | Not included | Not included | Not included | Not included |
| Office and admin users, and Frontline and web-only users | Included | Included | Not included | Not included | Not included | Not included |
| Fix what our review agent finds | Included | Included | Not included | Not included | Not included | Not included |
| Included | Included | Included | Not included | Not included | Not included | Not included |
| Fix what we find on every Azure server and service we review | Not included | Not included | Not included | Not included | Not included | Included |
| Support your people | ||||||
| Help desk for computer problems and mobile devices, during or after business hours | Included | Hourly | Not included | Not included | Not included | Not included |
| Break/fix support | Included | Hourly | Not included | Not included | Not included | Not included |
| Office and admin users, and Frontline and web-only users | Included | Hourly | Not included | Not included | Not included | Not included |
| Help desk for Teams Phone problems | Not included | Not included | Not included | Not included | Included | Not included |
| Support and fixes for your phone users | Not included | Not included | Not included | Not included | Included | Not included |
| Support your IT team | ||||||
| Senior engineering hours for anything your IT team needs, except setting up employee computers | Included | Included | Not included | Not included | Not included | Not included |
| Included with either one | Included | Included | Not included | Not included | Not included | Not included |
| Hours are based on the amount of managed services you buy | Included | Included | Not included | Not included | Not included | Not included |
| Use them or lose them in the month they are earned | Included | Included | Not included | Not included | Not included | Not included |
Plain-English results, no detail rows.
Training and phishing simulations have their own page, Training → Microsoft 365. Hours are based on the amount of managed services you buy. Ask us about your system and we’ll tell you which parts apply.
Quarterly vulnerability assessments of your Microsoft 365 tenant and your local network, plus an annual human penetration test, built on the CIS Controls. It’s an add-on to Managed Services, and available on its own.
Private businesses in the U.S. and Canada with 30 to 200 users who want modern, secure, collaborative IT: the most up-to-date, most secure, state-of-the-art system.
They also want ongoing management and updates of that technology, and a partner to build a relationship with over time, either to handle IT as a full IT department or to assist their internal IT department with the Microsoft cloud services side.
“We're confident in the security, comfortable with the technology, and grateful to have a partner we trust... moving to the Microsoft cloud with Xerillion shifted us from feeling like we were on our own to feeling fully supported.”
— Daniel Bunn, President & CEO, Rubicon Investments“After working with Xerillion, our cloud security is 1000% better, we have replaced legacy technologies, and I have a collection of highly skilled engineers to work with.”
— Michael Pearman, Director of IT, James H Drew Corporation