We are very dependent on our technology. Everything is done through the internet or the phone. If our phones or computers are down we lose business immediately; it is a huge deal. My expectation is that if I have any problems I will be able to get help right away. Xerillion understands my dependency on those systems and makes them as much of a priority as I do. My up time on my computers and my phones is as close to 100% as I think you can get. When we had a problem with our phone system, I was able to call and Xerillion was able to fix it immediately. They understood that it was an emergency. I'm very comfortable calling and relying on Xerillion.