Before Xerillion we could not get our questions answered or any of our issues fixed in a timely manner. We had to log on to a website, put in a help desk ticket, and wait for someone to call in a few hours, the next day, or even the day after. We had to keep following up. Also for on-site issues, like the server going down, I would have to be on the phone and tell somebody what I was seeing, not even knowing if I was explaining it correctly. I was also doing a lot of the day-to-day tech work, but I still had my own job to do, and it became too much. Another issue was that we were not able to work productively or consistently because our website would go down due to the age of the server. Xerillion was able to assist with moving the website to a stable server. It's been good to have an actual IT person, and he's saved me weeks in getting projects and quotes approved and being able to explain them in a very clear and knowledgeable way. It's great to have a local vendor, one that comes here when needed. Since Xerillion spearheaded moving our website to a secure server, we haven't lost any work or had any downtime. Xerillion is very responsive.